Privacy Policy For Our Water Restoration Company
Who We Are
Carrollton Damage Pros is a property restoration services company operating in Carrollton, Texas. We help homeowners and businesses recover from water, fire, and mold damage. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website.
Our policy covers data collected through our service site, located at http://carrolltonwaterrestoration.com/. We are committed to handling your private information with care and transparency within Carrollton, Texas. This document sets the rules for how we handle your data in the course of our business.
Information We Collect
We collect information that you give us directly, such as your name, address, email, and phone number when you request service. This also includes job details, property specifics, and photos or documentation related to the damage.
When you use the site, we collect device and usage data, like your browser type and pages visited. We may also gather information from our trusted service partners, like lead generation sources, when they provide us with your details to start a job.
This allows us to give you accurate estimates and schedule your needed work.
How We Use Information
We use your information mainly to deliver our services. This includes scheduling crews, providing estimates, managing billing, and creating accurate insurance documentation. We also use the data for safety checks, quality control on our work, and providing customer support.
We may use information to improve our website and service offerings. In certain cases, data helps us prevent fraud, protect against harm, and comply with all applicable legal requirements. Your property details help us determine the best approach for the restoration work needed.
Cookies and Similar Technologies
Our website uses cookies and similar tools to improve your experience. Cookies are small files saved on your device that help the site remember information about your visit. We use them for site features and to understand general web traffic patterns.
You have choices regarding these tools. You can usually limit or clear cookies using your web browser settings. Please note that if you choose to turn off cookies, some features on the http://carrolltonwaterrestoration.com/ site may not work as well as expected.
Sharing and Disclosure
We do not sell your personal data. We may share information when necessary to deliver the restoration service you requested. This includes sharing details with trusted service partners and subcontractors we work with to complete your job.
We share relevant data with insurers, but only with your permission, to process your claim and billing. We share information with payment processors to handle invoices. We will also disclose information when required for safety, quality control, or when mandated by law.
Data Retention
We keep your records and job documentation for various important reasons. This includes retaining data for operational needs, safety records, tax requirements, and legal compliance. The exact length of time we keep a document depends on its type and what regulations apply.
For example, tax records are kept for the time required by law, while general client communications may be kept shorter. Once data is no longer needed, we take steps to securely remove or anonymize it from our active systems.
Your Choices and Rights
You have practical options about your information. You may request to access or update the personal data we hold about you. You can request deletion of your information where appropriate and legally allowed.
You can also manage your cookie preferences through your browser settings. To submit a written request regarding your information, such as access or deletion, please mail your request to our postal address. This helps us verify your identity and properly handle your request.
Security
We use safeguards to protect your information, but no system is completely safe. We limit access to your personal information to only employees who need it to do their job. We provide our employees with training on proper data handling and security practices.
We maintain reasonable technical and physical protections designed to guard against unauthorized access or loss. You should understand that we cannot promise the security of information during its transmission over the internet.
Children’s Privacy
Our services and the http://carrolltonwaterrestoration.com/ website are designed for adults. They are not directed to or intended for children under the age of thirteen.
Accounts with Carrollton Damage Pros are meant to be opened by adults or a legally authorized representative. If we learn that we have collected information from a child under thirteen without parental consent, we will take steps to delete that information promptly.
Data Transfers
In some cases, the vendors we use to run our operations may process data outside of Carrollton, Texas. This may mean your information is handled in other locations.
We use reasonable measures to require all vendors to protect your information according to standards consistent with this policy during these transfers.
We choose service providers who commit to appropriate data protection safeguards.
Changes to This Policy
Carrollton Damage Pros may update this Privacy Policy from time to time. When we make changes, the newest version of the policy will be posted on this page.
We encourage you to review this page occasionally to stay informed about how we protect your information. Your continued use of the https://carrolltonwaterrestoration.com/ after any changes are posted means you accept the new policy terms.
Contact Us
For questions about this Privacy Policy or to submit a formal privacy request, please send your written letter to:
Carrollton Damage Pros 3033 Kellway Dr Apt 124, Carrollton, TX 75006, United States
Definitions
Personal Information: Data that can be used to identify a specific person, like a name or home address. Processing: Any operation done with personal information, such as collecting, storing, using, or deleting it. Service Providers: Outside companies that work on our behalf to help us run our business and provide our services. Cookies: Small text files placed on your device by a website that store information about your activity.